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In order to retain existing customers and gain new ones, astute companies are increasingly realizing that customer relationships are a key business asset. A customer centric operation is no longer an optional differentiator, but a key to business survival.
A web based enterprise wide application that supports multi channel information distribution, enhanced productivity tools & features, netPeople is the next generation CRM application that differentiates you from your competitors enabling your enterprise to increase customer satisfaction & retention. Some of its features include:
- Intelligent Routing
- Customer Service / Help Desk
- Customer Self Service
- Reporting
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- Knowledge Management Tools
- Remote Management
- Highly scalable & easily customizable
- No client side software installation is required
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- Core Module: Supporting Email
- Proactive Chat
- Interactive Chart
- Knowledge Base
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- Auto Responder
- Advance Reporting
- Co-browsing
- Campaign Management
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- netPeople Sales: For converting Casual Browsers into Loyal Customers
- netPeople Support: For Retaining Customers by providing Quality Support
- netPeople Service: Enabling Customers to locate information on their own
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- Application Service Provisioning
- Managed Service Provisioning
- Product Ownership / Licensing
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For more information on how we can assist you please
click here
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