A few years ago, BPO was the buzzword, with the outsourcing of business processes driven mostly by size, volume and efficiency. Today the paradigm has shifted to encompass all the above as well as accommodate knowledge expertise, skills and experience of the people carrying out the business functions, with a key focus on creating and delivering high value and quality.
The transition from outsourcing numerous business functions to outsourcing domain based process and business expertise has risen in the past few years. The nascent growth from BPO to KPO is steadily gaining momentum as more and more companies are realizing the immediate cost savings (over 30 per cent) and tangible benefits that accompany this business service without compromising on quality service standards and delivery.
Knowledge Process Outsourcing covers the entire gamut of intellectual capital-centric activities such as domain specific research, data processing & mining, content management and database management.
NetEdge provides knowledge process outsourcing services to help firms concentrate on their core business competencies with a key focus on reducing overhead costs, increasing operational efficiency, via its domain-based processes and business expertise.
Recognizing today's dynamic business environment needs to accommodate to the globalization of operations and rapid technology diffusion to remain competitive, NetEdge provides a host of KPO services.
We work with our customers to:
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Our unique value proposition lies in our ability to:
- Use of distributed global delivery model
- Knowledge acquisition and retention
- Use of the required expertise available within the organization
- Understand the business needs and contribute to the improvement
- Total commitment to quality and taking a holistic view of Quality Assurance
NetEdge has successfully setup and run offshore contact centers and knowledge management centers for various clients globally.
Some of our customers are:
- Exevo Inc.
- Vodafone, UK
- Cnet
- ZDNet
- Myshooper.com
- Download.com
- Argus Media, UK
- Cipher Systems, USA
- Lovefilms.com
- Visesh Infotecnics
- NetEdge Support
- Techrepublic.com
